Service comes first
Service is our top priority. We care about our customers and value strong relationships. Breakdowns and faults need to be resolved quickly, which is why we work exclusively with trained, certified technicians who are passionate about dentistry. Regular training keeps them up to date with technical developments across our product range.
Rik Loeters – Head of Technical Service
Fast, flexible service through digital scheduling
“Medent B.V. fits out practices from concept to completion, but our commitment does not end at handover. Our strong technical service team and focus on support help us build lasting relationships. For example, practices can reach us by phone from 7:30 a.m., when they are starting their day. If a problem arises, we can still adjust our technicians' schedules. We also maintain good telephone coverage at lunchtime. Our technicians receive their assignments digitally and carry spare parts in their vehicles, allowing us to deliver fast, flexible service and keep practices running.”
Maintenance
You need to be able to rely on the dental equipment in your practice. Regular, thorough maintenance helps prevent many breakdowns. That is why we follow a carefully planned schedule, with our technicians working in practices across the country every day.
Digital tracking for prompt breakdown support
Even well-maintained equipment can break down, and your patients cannot be kept waiting. Our digital tracking and scheduling system helps our technicians respond quickly. They carry spare parts in their vehicles, giving us the flexibility to adjust their schedules as soon as a practice reports a fault and help keep your practice running.
Loan equipment during repairs
Sometimes a product cannot be repaired on site. In that case, you can send it to us for repair. Our technical service team will inspect it and explain the fault, the repair options and any costs. Once you approve the repair quotation, where applicable, we will return your repaired product as quickly as possible. If it is still under warranty, we will send it back to the manufacturer.
Cannot manage without your equipment while it is being repaired? You can use our loan equipment service.
